Tamale and Mole – Visiting Ghana’s Northern Region

We spent a delightful weekend in the North of Ghana, touring Mole National Park, the largest wildlife preserve in Ghana, and nearby villages. We traveled with our fellow coach, Bill Scull.

Our morning started very early as we had a 6 am flight to Tamale. At the Accra airport, men and women in long white robes, headscarves and dresses surrounded us. We learned these were pious Muslims, returning from the Hajj in Mecca.  They filled about half of the plane. The Imam prayed thanks to Allah when we landed and throngs from the community who were welcoming them home met the passengers. They were treated like VIPs – even riding in a motorcade to their mosque or village.

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500 Ghanaians make the Hajj pilgrimage each year. After returning, they are known by new names – either “Alhaja” for men, or “Hajia” for women. This signifies “Been to Mecca” and is a lifelong honorarium!

Moses, our driver and guide for the weekend, met us at the airport. He is a delightful 26-year-old who grew up as the son of a park ranger. So, he is beloved by the community and is a local as they come!

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In the park, we rode on the top of his 35-year-old Nissan Patrol, named “Struggle Continuously”. The car performed very well over the rough roads and rutted paths.

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Ed posed as “King of the World” (but he didn’t ride like this when we were moving!)

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Bill found the perch on the roof invaluable for photography.

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We saw lots of animals, including the kob, waterbuck, bushbuck, baboon, and warthog, among others.

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We were expertly guided by Kamale, a wise ranger who identified many species of birds during our rides and safari walks.

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We tried to find an elephant, since we heard there are 400 living in the park, but apparently they were feeling shy. The closest we got to an elephant was a sighting of day-old poop and footprints.

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We also visited several Gonja villages and were amazed how hard the women were working. They were cooking, caring for children, and grinding flour.

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This chief’s wife was drying cassava on the roof of their home, accessed by a narrow ladder.

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The Gonja villages are built with traditional mud architecture. Each family has their own compound and some men have multiple wives.

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The Chief in each village welcomed us and we expressed our appreciation for the chance to visit by offering a small contribution to their village fund.

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We also visited the Larabanga mosque – the oldest mosque in West Africa – dating from 1421.

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On the way back to the airport, we had a flat tire, which was promptly fixed by a “vulcanizer” for $1.00!

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Most of the locals in the Northern Region live on $1 – $1.50 per day. In the UN Millennial report , they would fall into the category “BOP” – Bottom of the Pyramid.

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The people of this area were very gracious and welcoming and we were very glad to experience this slice of Ghanaian life, which is completely different from our urban life in Accra. For more photos, check out Ed’s gallery.

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Visit to a Mountain-Top Village

When we mentioned to Clinton, our fellow coach and apartment-mate, that we were hiking to a village on top of a mountain for an overnight stay, he asked, “Oh, are you staying a Guest Lodge up there?  The answer was, “Not exactly”….

Wli Todzi (pronounced “Blee Toadghee” ) is a village on a 3,300 foot mountain.  No road. No cars. No running water or sanitation. No cell phone or Internet. No health care center. And, no Guest Lodge!

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Wli Todzi is a traditional community of family compounds constructed with mud blocks and thatched roofs.  The main access is by a grueling footpath that ascends the mountain (shown above). There are 1,000 residents in the “city limits”–300 men, 200 women, and 500 children.

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We visited this village with our new friend, Jeremy Kirshbaum, an enterprising 23-year-old Californian.  In 2010 he was an exchange student from UC Santa Cruz, studying at the University of Ghana in Accra.   He visited Wli Todzi after meeting Yaw Nutsugah, an Accra-based drumming and dance instructor from this village.

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During Jeremy’s initial visit, Jeremy and Yaw met a local woman, who said, “You visitors…. You see us poor.  You leave us poor.  It makes us feel like zoo animals.”

This comment affected Jeremy and Yaw deeply. They put their heads together and made a plan to make a difference.  Yaw knew that the European Union Development Fund had built a foundation for a Village Health Care Center between 2001 and 2007, but abandoned the project. The community desperately needed this center, because in the last ten months, twelve people had died including seven children.  It was sobering to learn that women in labor often die when they have a medical emergency and need to be transported down the mountain on someone’s back to seek care.

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This experience led Jeremy, Yaw, and other volunteers to found a nonprofit, Rise Up Development Cooperative, to finish building the Health Care Center for the community.  To raise awareness, they started a tourism program to bring visitors to Wli Todzi.

Needless to say, we were much older than the normal college-age tourists who trek up to Wli Todzi for a weekend visit.  It took us four hours to ascend on Saturday and two hours to descend on Sunday. We started Saturday’s hike in a downpour. We got completely drenched, but it didn’t matter because we were sweating so much due to the climb and the exertion. The rain stopped and we continued to climb.

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Luckily, we met two local boys along the path who had been hired to transport our packs. This most certainly took a weight off our backs (ugh!).

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The trail became quite steep and slippery in parts.  There was even a rebar line to hold on to along the parts that seemed to go straight up.

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We arrived at the village shortly after dark and were greeted by enthusiastic residents.

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After a dinner of fufu and pepper soup, we went to bed early in a small room with a mattress.

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In the morning, the local “queen mother”, Sarah, fed us a hearty breakfast of rice with red sauce.

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We played with the children, who loved mugging for the camera and looking at the shots.

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We learned that Sarah’s family had adopted many of the children when their mothers died in childbirth. Her uncle, Mr. John, worked extra hard in the fields to provide for this enormous household which includes 15 children.

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Each child had his or her own job, which they performed with no complaints.

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Famous and Dixon found time for a game of hide-and-go-seek around the traditional stone vessel where the men had pounded the cassava into fufu with wooden pestles the previous evening.

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Famous also was quite adept at whittling.

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Famous also enjoyed mugging for the camera with his brother Amos. (You can’t make this stuff up!) The village claims no knowledge of their namesake cookie brand.

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Also, in the courtyard, all of the animals coexisted peacefully with the residents.  Two small dogs, numerous chicken and chicks, ducks, and goats roamed the facility in harmony.

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A young girl swept the courtyard on a regular basis, so it was very clean.

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Community members passed around the babies who were cared for with love.

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We attended the Sunday church service at Global Evangelical church.

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The women changed into their beautiful outfits for the services.  The drumming and dancing in the service added to its  spiritual nature, and even though it was in Ewe, the local language, we could follow the general flow.

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After the service, the congregation posed for a photo with the guests.

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On the way down, we were sure that Saturday’s rain had given the plants along the path a growth spurt, so now the path was overgrown and hard to find.

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We made it down and were glad to find our driver, Tony, waiting at the bottom.

Jan was initially concerned that she was spending the entire weekend “without” a comb or brush.  But, this was insignificant when compared to the items that the residents lived “without” – e.g. without health care, sanitation, or roads.  But, the villagers are happy and at peace.  They follow the traditions that have been in place for over 400 years.  Subsistence farming on the plateau produces prolific harvests and an abundance of fresh produce.  The villagers work together to improve their community and together they adopt the children who are orphaned by maternal mortality. The children attend the local school (primary and middle school), and those who can afford it, attend boarding school for high school, either in Accra or Hohoe, the closest city.  (This is called, “studying abroad.”)  A Health Care Center will improve their quality of life dramatically.

We have great respect for the community of young volunteers who are doing grass roots fundraising to build the Health Care Center.  They have raised $19,000 of their $25,000 goal.  Yaw and the locals are building of the Center and are almost ready to install the windows and doors. An additional $25,000 will be needed to receive surplus equipment from the US.

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The cooperation between the US grass roots effort and the local community is working well.  The hope is that once the Center is competed, the district government will staff the facility. Each dollar donated here will truly make a difference. There is no substantial overhead or bureaucracy behind the effort.  We encourage you to take a look at their website and join us in contributing if you can.

When we returned to our apartment (and our plumbing and AC), we felt blessed to have experienced this side of rural Ghana. We’ve been forever touched by Wli Todzi and its residents and look forward to staying in touch with the efforts to build and staff the Health Care Center.  You can view more photos of our weekend in a gallery.

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Different Slices of Ghanaian Life

What a whirlwind!

Our new friend, Jennifer King, daughter of Bob and Dottie (the principal benefactors of SEED) visited Accra this weekend. We had the privilege of spending three packed days with her, the other coaches, and Emmanuel, the local SEED director. Jennifer is a warm, caring person who embraced all aspects of Ghanaian life with open arms and a huge heart.

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Ghanaian “Glee”

A particular highlight was the choir competition at the SOS High School in Tema  (25 km from Accra).  The energy, talent and spirit of these 320 students radiated through the auditorium and ignited the audience with awe.  SOS is a boarding school that educates students from sixteen African countries.  Half are orphans (on scholarship) and half are paying students. It’s a boarding school where all the kids live in dorms (called hostels) and study together.  All students are treated exactly the same, and their track record is incredible.  Over 70% of graduates go to college in the UK or US.  Several of our Ghanaian friends (and Stanford grads) are alums.

On Saturday night, the competition between the hostels was intense!  As a student-run event, no music faculty or teachers had been involved in the rehearsals or the direction.  Instead, each hostel chose their repertoire, designed their own costumes, and conducted their selected arrangements.  The girls in the hostels even sported matching hair-dos.

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A panel of impartial judges sat at a table in the front (just like American Idol or X Factor.)

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At the beginning of the evening, each group sang the same cannon, “A Joyful Mozart”, in the compulsory round. Then, the fun began.

The yellow team prepared a spirited entry piece and swooshed down the aisles between the audience to thrilling drumbeats and A Cappella 4-part harmony.

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The red team sang a beautiful traditional song and sported glow-in-the-dark wrist bands.

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The green team belted out “Elijah Rock” (which ironically, Jan’s High School choir also sang, oh so many years ago.  This version was more authentic!  And, Jan’s choir was led by the music teacher.)

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The blue team’s student conductor was charming and led the choir with vigor.

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For each number, proud parents captured the moments on their smart phones or iPads.

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Even though the red team (Vikings) ended up with the most points for the evening, we can truly say that there were no “losers” here.

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But, since Emmanuel’s kids were in the Viking house, he was excited when the results were announced!

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Looking at this school as an example, the future of Africa is bright!

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Speaking of “bright”, we also met with several brilliant entrepreneurs who are part of the SEED program.

Visiting Some of the “Best and Brightest”  

We started our Friday chatting with a charismatic business founder who enthralled us with his tales of how he and his team overcame many challenges to be on a rocket-ship growth path in the mobile market.

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At the vegetable company, the entrepreneur was delighted to receive the Business Plan that was a collaboration between Ed, the Africa Fast Track team and the entrepreneur. She exudes enthusiasm for building a strong nation by building the capacity to make healthy nutritious fruits and vegetables to every Ghanaian.

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And this husband and wife team showed us that  “integrity, honesty and trust” can be solid building blocks for a thriving business in creation of new subdivisions for middle-income families.

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We met with Patrick Awuah, the founder of Ashesi University, and the Marcia Grant, the Provost (who we wrote about in this previous post.)  Ashesi is forging a new path for university liberal arts curriculum. They’ve even instituted the first Honor Code in Ghana, so currently, all exams are unproctored. Originally, the idea of an Honor Code was very controversial with the Ghanaian Accreditation Board, and required a hearing. During the hearing, an Ashehi parent spoke up, saying that the code exemplifies the lyrics of the Ghanaian National Anthem, which state, “Make us cherish fearless honesty”.  This comment tipped the board in Ashesi’s favor, and the Honor Code was approved. Ashesi is also leading the way on advocating the value of a liberal arts education to the accreditation board.

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Accra Ridge Church

We attended a lively church service on Sunday morning, where we were personally greeted by the congregation.  A local gospel group, Joyful Way Inc, sang an inspirational series of tunes.  The entire church was dancing and rocking to the music.

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Jamestown: A Study in Contrasts

To round out Jennifer’s Ghanaian experience, we spent Saturday morning in Jamestown, a traditional village on the coast of Accra.  Here, fishing is the way of life, and unfortunately, many children do not attend school.  Bill, one of the coaches who is an excellent photographer, has visited Jamestown frequently to photograph many of the residents.  He returns each week with prints, which delight the residents, and serve as a goodwill bridge for future visits.

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In Jamestown, volunteers have set up a school for the orphans of the community, called Jamestown Noyaa Association Academy.  During our visit, the children recited their pledge, saying “I promise to make something of myself”.

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The weekend shows that there is not just one story in Africa.  Instead, there are many different slices of life that are rich, colorful, and inspiring.  As we posted in a previous entry:  TIA … This is Africa.

 

Visual Feast in Kumasi

Market abundance. Native craftsmanship. Lush scenery.  All were evident during our weekend in Kumasi, Ghana’s second largest city. It’s only a 35-minute flight from Accra, but apparently the bus takes six hours (!) partly due to a 50 km stretch of unpaved road. So we opted for the flight.

We almost didn’t get into Kumasi, as the airport arrival door was to be ‘kept closed always’. Fortunately, a gate attendant arrived once he saw the crowd accumulating on the tarmac.

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While there, we toured the Kumasi Market – the largest street market in West Africa.  With over 11,000 vendors, it was a labyrinth of sights and smells.  Ed found the market to be a “target rich” environment for photography and captured some evocative images which can be seen in the Market Gallery.  At Kumasi market, you can purchase anything you can imagine– from cow feet to traditional medicines to snails to handmade shoes to machete knives.

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An interesting section of the market is the “bend down boutique” where used fashionable shoes from the West are washed and recycled.

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Comfort, our local guide, helped us navigate the stalls and sections as there were stairways between the nooks and crannies of rows of stalls.  Since she’s been guiding tourists through the market for over 10 years, she’s quite popular with the merchants. Initially we were a bit worried about getting lost; however, Comfort assured us that she had never lost a tourist.

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We climbed the central tower and took in these amazing views.

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From the tower, the “tro-tros” which are the most popular form of public transportation in Ghana looked like tiny insects.

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Ed likes to capture images of buildings with weathered materials and interesting patterns.

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The market tailors were busy sewing school uniforms for the children – orange for Public School, blue for Presbyterian, yellow for Anglican and green for Catholic!

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Jan even talked herself into buying a Nigerian party dress from market women who were selling their wares from a bag in the aisle between the stalls, instead of a shop. This allowed them to avoid paying the daily stall toll. Who knows when she’ll ever wear this? Wearing it for Halloween in Ghana seems a little tacky … but perhaps it will work as a costume or party dress for special occasions in the US!

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On Saturday, Chris, the host at the delightful Four Villages Inn drove us to several surrounding villages to explore local Ashanti crafts and traditions.  At Ntonso, we learned about the “Adinkra” symbols of the Ashanti people.

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We especially liked the symbol for “transformation” and bought the stamp and had a banner made.  We plan to give to SEED because the mission of SEED is transformation of small and medium business to alleviate poverty.

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At the Andanwomase village, we learned how Kente cloth is made.  85% of the men in the village know this traditional craft and work on the looms.

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We were garbed in Kente fashion –all ready to go to a traditional celebration.  (When we posted a similar picture on Facebook, one friend remarked that Ed “looks cute in a dress!”) More photos of our journey can be seen in Ed’s gallery, Kumasi Villages.

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Kumasi is lush and green.  We enjoyed visiting lake Bosumtwi and couldn’t resist ordering the “Beef Goulash” for lunch at a local lakeside restaurant.  (The host is an Austrian who was formerly married to a Ghanaian.

On Sunday, we visited Beatrice, a lady we had met in Cape Coast a few months ago. When Ed took her picture on our tour there, she requested a copy and we promised to get one to her.  Since she doesn’t do email she wanted prints! She was quite surprised when we called her and brought the pictures to her home where she greeted us and introduced us to her husband. She was most gracious and even called Jan on Monday morning to thank her for the photos and to make sure we had a comfortable return to Accra.

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After our meeting with Beatrice, we had Chinese food at a local restaurant and were surprised that they used Playboy glasses!

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So, it was a lovely weekend – Chris from the Four Villages Inn provided personal attention and we enjoyed delicious food ranging from Austrian to Chinese, to Lebanese to Indian. We’d highly recommend a visit to Kumasi to anyone touring Ghana.

Designing Women

On Wednesday, Jan had the privilege of leading a Design Thinking seminar for 16 Ghanaian women entrepreneurs who are part of the local AWEP chapter. AWEP (African Women’s Entrepreneurs Program) is sponsored by the US Department of State and promotes small women-owned businesses.  Jan was invited to lead this seminar by her contact at the State Department, Janie James-High (also shown above). These ladies run businesses ranging from Shea Butter Cosmetics to Mushroom Farming to Clothing Design. The leader of the Accra chapter, Comfort, was sent to the US last year to meet Hillary Clinton and participate in a mentorship program. She received a “shout out” in a video on the Dept. of State site.

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The Design Thinking Seminar is all about listening to the customer and designing products that meet her specific needs. This was the same seminar that was taught by Jim Patell and his associates from the Stanford Design School during the immersion week for the cohort companies. In this particular session, Jan guided the women in a step-by-step process of interviewing their customer–the woman sitting next to them–about her needs for a wallet.

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They asked each other questions like, “What does your wallet mean to you?  Are you worried about losing it? What do you put in it?”, to go beyond functional requirements to uncover deep insights.

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The group was very animated discussing their purses and wallets.

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After listening to their “user”, each woman was asked to come up with three distinct ideas that might meet their partner’s needs.

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They discussed the various ideas, and got feedback.  Then they were given 12 (!) minutes to make a prototype of the wallet (again, as a tool to get more feedback  from their customer.) The resulting prototypes were amazing!

Debbie wanted a purse that matched her outfit – and she got one!

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Delali wanted a wallet that was simple and easy to open. Voila!

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Comfort wanted a cup holder integrated into her purse so she could drink water or coffee on the go!

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The ideas went on and on.  There was no shortage of ideas in this group!  Instead, they were very proud of their designs and looked forward to taking this Design Thinking process home with them to implement in their own businesses. Hopefully this will give them new insight into understanding the needs of their customers and designing products to meet these needs.

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“Tour de Coffin”

In Ghana, people of the Ga-Adangbe ethnic group believe that when they die, they move into their next life and continue to touch the lives of those left on earth. To guarantee smooth transfer into the next world, families bury their dead relatives  in elaborate coffins made to symbolize their lives.  On Saturday we toured three coffin workshops to see how the coffins are built and decorated.

In the early 1950s, a fisherman from Accra was buried in a fish-shaped coffin.  Since he had made his life from the sea, he wanted to move into his next life in a manner that reflected his skills. Shortly after the first symbolic fish coffin was built, a number of skilled carpenters popularized the practice around Accra. Seth Kane Kwei, one of the original creators of the coffins, opened the first special workshop dedicated to making the specialized caskets and the trade began to blossom.  Memorial to a Fisherman

Woodworking apprentices train for several years under the master craftsmen, and then when they’re ready, they move down the street (Teshie Road) and open their own workshop.  Thus, the three workshops that we visited were all descendents of the original Seth Kane Kwei shop

Coffins range from representations of careers, such as  fisherman, baker, truck driver, pilot,  cattle farmer, and  taxi driver,  to more detailed depictions of the deceased’s habits.

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Alcohol bottles and cigarette-shaped coffins portraying the vices of the dead are also popular. (We didn’t get the details about the coffin representing a condom package!)

Nearby a memorial to an AIDS prevention activist, perhaps

Family members can choose anything representing the life of the deceased to serve as the vessel guiding them to their next life.  I asked whether anyone picks out his coffin style in advance, and was greeted by a rather shocked look, “No madam…it’s chosen after the person is dead.  The body is placed in a freezer until the coffin is ready to be used for the burial.”

Saturday is “funeral day” around Accra.  These are very elaborate parties where everyone is dressed in red and black, with photos of the deceased pinned to their skirts or shirts. A poster showing a picture of the deceased is often placed around the town with the date and time of the funeral so people know when it will be.  These are often labeled as “Gone to Glory” or “Called to Heaven”. Although Ga funerals are still a sad event, the unique coffins allow them to celebrate the life of the deceased and cull favor with their ancestors.

These skilled craftsmen have also branched out to use their woodworking skills for other commercial purposes. Thus, the iPhone sculpture and the John Lennon guitar.  One would have to be quite skinny to be buried in these!

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Ed thought this cabinet below would look awesome at our house in Ketchum!  And, he documented our day with lots of photos in the gallery, Final Resting Places.  Be sure to check it out!

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The days continue to fly by…

Last week, we enjoyed an intensive four days with of all of the entrepreneurs from the participating companies.  During the sessions, Stanford professors taught classes on Operations and Strategy, and we broke into small groups to discuss cases (e.g. how to run triage at a refuge camp and how to look out for the “bottleneck” in a production facility).  These small groups were just like Business School.  Each entrepreneur also developed his or her own ‘Business Model Canvas’ and the coaches were able to assist and guide as needed.  It was very productive and lots of fun.

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Jan had a chance to organize a dinner for the ladies in the group.  Needless to say, the men were jealous!

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Also, one evening, the Nigerians brought a cake and sang the Nigerian anthem as a tribute to their national holiday.

We “bookended” this interesting week with other activities as well: Right before the intensive session, we volunteered as photographers for the Accra international Marathon.  When we signed up, we didn’t realize that this would mean getting up at 4 am to be able to “shoot” the runners at the start.

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We made it to the start line in the nick of time, and then drove the route in a car, taking photos out the window along the way.

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In true Ghanaian style, drummers created a pulsating beat at the start and at the finish line.

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By 9 am, we were pooped, so we returned to our apartment and went back to bed to get ready for the SEED session, which started at 4 pm.

After the sessions were over, we spent Saturday on a day trip to the Akosombo Dam on the Volta River.  This large dam, built in 1965, created the largest man-made lake on the planet.  It has since been passed by the lake created by the Three Gorges Dam in China and others, but it is still huge—covering 8,502 square kilometers (3,283 sq mi), which is 3.6% of Ghana’s land area!

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And, on Sunday, we hosted a barbeque for a very international crowd.  We noticed that our neighbor from the Saudi embassy, Sultan, has a barbeque, so we asked him if he’d let us use the barbeque for a party, as long as he would attend!  He readily agreed and also offered the services of Hussein, his “cookerman”, who was an expert at the grill!

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We originally planned to host the barbeque at the pool area, but right before the party was to begin, Sultan, our new friend, suggested the roof top deck on the top of his building.  This turned out to be a great idea, since the views were fantastic and there was a combination of shade and sun.  Ed posted a sign at the pool, and we could wave to anyone coming into the apartment complex from the 7th floor deck.  When the party started, we had no idea how many would attend, but we ended up with over 20 people, which was a perfect number.

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In attendance, were guests from many countries – Russia, India, Singapore, Ghana, US, etc.  Most had founded companies or are currently in the process of founding a company.  Interesting!

Now we’re back to work – we’re off to Nigeria tomorrow to see our companies there.  It’s nice that we’ll be able to fly together, share the driver, and stay at the hotel together.  We continue to feel blessed to have the opportunity to share this experience with so many interesting people.

Never a dull moment…

Life in Accra continues to delight and surprise us.  There is always something new to learn.  Consider the following:

Planning the Business Process Flow
Who knew that Ed could master the LucidChart software quick enough during the first three days of the free 14 day period to complete a process chart for his Nigerian furniture company.  Now the challenge will be to finalize the definitive chart before they have to start paying for the software.
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Intercultural teamwork
Ed was part of a team that was working on a business plan for his fresh veggies company.  This team was sponsored by USAID and the governments of Sweden and Denmark.  With team members from Moldavia (requiring a Russian translator), India,  Brazil/South Africa/Canada (this is one person), and USA, this team helped the client create a business plan with details for a new factory.  It seems like a wonderful collaboration between governments to lend expertise on business planning so African companies can be better prepared to raise capital.

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The Goal
For the second immersion session for the cohort companies, everyone was requested to read The Goal, a  best selling business book from 1984.  Jan finished it on a flight with her client.

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Ed read The Goal by candle light since the the power was out on Friday night and the electrician had been”on his way” for over three (!) hours.  He finally showed up after midnight, saving us from a  pitch black night without  A/C.   This gave us new appreciation for light, our cook top (where we in the middle of preparing onions for pasta sauce), and A/C.  When our Macs, iPhones, and iPads ran out of juice, it was time for bed, since recharging was not an option.P1050969

Brand Review
Jan took her client through a comprehensive brand review, shadowing back to her days as a CZ Product Manager from 1979 – 1982. The company is especially interested in the energy drink market segment, so we purchased some drinks on Amazon and had them shipped to Stanford, where they were incorporated into the luggage for  some travelers for the SEED program.  Luckily none of the bottles exploded during their stint in the suitcase, and they arrived intact in Accra.

Electrical systems for oil and gas
Jan visited Takoradi, the oil and gas boom town and Tawkra, the mining town, with her client to learn about opportunities in the oil and gas and mining industries.  She learned that most passengers on the flight to Takoradi were headed out to six week shifts on the oil rigs.

It was a good thing our team was visiting the new office while it was under construction, since the external electrical work on the rented office was not up to standards!  The landlord promised to fix this.

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On this trip, we also visited the local cement company, Ghacem. The public art on their factory was a bit different from what we’d see in the US!

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What does quality really mean in dry cleaning?
In Lagos, Jan lead a  brainstorming on operational efficiency and identified 25 key benchmarking statistics for dry cleaning quality.  Unless the company knows where it stands, how can they monitor improvement?  We set a schedule for 14 days of data collection and also set a date for reporting of the benchmark data.

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These topics, and many more, continue to intrigue us and keep us on our toes.

The 29 companies will be reconvening in Accra on Sunday for a four day intensive session.  Now that all the folks are pals with each other and their coaches, it should be a jolly, yet intense gathering.  More to follow!

Sojourn in South America

Santiago, Iquique, Sao Paulo! A whirlwind week with many miles, family togetherness, and good times.

After a 28-hour door-to-door journey from Accra, we arrived at our daughter’s apartment in Santiago, where she and her boyfriend, Marcelo, welcomed us with snacks and pisco sours.  Delicious!

The next day we were refreshed and enjoyed the Spring weather in Santiago.

statues in santiago

Jan and Marcelo had  a chance to try the local specialty — a “terremoto”(earthquake drink). It’s like a wine float!

terremoto

On Monday we attended Leslie’s class on social entrepreneurship at Universidad de Desorollo, where her class of 25 students is half Chilean, half European. We enjoyed seeing her in action. Later, we took the two-hour flight up the coast to Iquique, where we had been invited to give a three hour seminar at the Universidad de Arturo Pratt on Lessons from Silicon Valley. We thought the banner in front of the auditorium was pretty cool.

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On Wednesday, we delivered the presentation to an audience of 150 in English, which Leslie translated expertly into Spanish.

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It was well received, and Leslie received this feedback from a student:

“I just wanna say thanks to you and your family for coming last day to Iquique, you opened my eyes and helped me to answer one of the most important questions in my life, what I want to be in the future?

Here in Chile are many talks, mostly from managers from mining companies, they always tell you how they became manager, so after the talk you and your classmates say “hey i want to be just like them, go to the same company and try to be the best” which is not bad, but they never tell you that you can create your own company starting with a great idea

So, When i went to your family talk you told me what i really want to hear in many years ago, i just want to be just like you, i want to create my own company and change the world, just like your father, your mother, your brother and you!  Thanks to you and your family, i hope to see you here in Iquique again.”

We even made the local newspaper!

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That afternoon, we also presented a three-hour seminar to 12 professors from three different universities in town. Phew! We flew back to Santiago for a day, before leaving for Sao Paulo, where we celebrated Ed’s birthday during a 24 hour layover with the family who hosted him as an exchange student in 1970. As always, they welcomed us with open arms and were more than happy to throw a birthday party —complete with many relatives and friends!

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We spent the night Saturday and all day Sunday traveling back to Accra (through Johannesburg) and arrived at our apartment just in time to prepare for another week with our clients. At 6:00 on Monday, Ed was on a flight to Lagos for a weeklong series of meetings.

‘Glad we don’t travel half way around the world every week! It was fun to visit South America, but it’s nice to be back  “home” in West Africa.

Cote d’Ivoire Adventure

We spent four days last week in Cote d’Ivoire (Ivory Coast). First, we conducted successful meetings with our clients in Abidjan.  Jan led a “Plein Air” design thinking session (outside in a makeshift tent) for 30 eager mobile phone programmers and marketers.  She even used a white tablecloth (taped to the wall) as a screen for the projected PowerPoint presentations.  This was innovation in action, as the client provided simultaneous translation into French. The presentations were well received and the clients were enthusiastic.

jan at DAT

Ed spent time at a factory that makes pavers and roofing tiles. He learned about the “secret sauce” that makes them special, but was sworn to secrecy, so we can’t reveal it here.

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But the most memorable part of our trip was our journey to Yamoussoukro, the home of the largest Christian basilica in the world.  (Caveat:  Before he left, Professor Jim Patell told us about his journey to Yamoussoukro.  He and several Stanford students used a diplomatic car service, so they were able to smoothly bypass any roadside police stops and be assured that they would have no problems.  He recommended this approach. Did we listen to this tip? No. We checked this idea out with several locals who assured us that we would have no problems. Lesson learned … five drivers and five cars later!)

We asked our SEED client to book us a trip with a car and driver from a reputable car service.  We ended up with a driver (Bamba) plus an English-speaking student (Armand) as translator.  The driver and student met us at the hotel at 8:00 am. We set out in the relatively new silver Peugeot 505, and things seemed OK. We filled up the tank with $80 of gas, as agreed. However, once we started going, we noticed that the car was very noisy. (The backseat, where Jan sat, sounded like a go-cart.) And, the driver seemed intent on being the fastest car on the road. 100km/hour. 120 km/hour. 140km/hour. We were stopped by the police at the first checkpoint, where the driver had to get out of the car and call his brother (who owns the car). He also had to make a payment to the police to let him pass.

We got back into the car. 100km/hour. 120 km/hour. 140/km/hour.  At the next police stop, the police were waving at the driver to slow down … but Bamba just sped through! After another noisy half hour (honking to pass any car on the road), we reached 150 km/hour and Jan suggested that he might want to slow down a little, since she was nervous and found his driving to be nerve racking. At first, Ed thought she was just being a “back-seat driver”, but soon he said, “Honey, you may get your wish.  Look at the message on the dash – ENGINE HOT! – I think the car is overheating.” Sure enough, the car had had enough!  The car decelerated, limped to the side of the road where it promptly died.

(Later we analyzed the situation – we think the reason the car was so loud was that Bamba was driving in 3rd gear! No wonder the engine burned out. We guess Bamba had never heard of 4th or 5th gear or checking the radiator.  Go figure.)

The driver popped out and opened the hood. Sure enough, the engine was smoking.  He grabbed a bottle of water from the back and added it to the radiator. About a minute later, two guys (Sam and Edmund) appeared from the median strip, which was planted with tall grass. At first we had no idea where they came from, but later we saw their small white car on the other side of the divided highway.

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The four men had a spirited conversation for a while. They added water to the radiator and tried to restart the engine. But nothing worked.  At the time we didn’t understand that they were on the phone with the “agent” in Abidjan who Jan’s client had hired to take us, arguing about price. Sam and Edmund knew we were stuck. Initially they were insisting on about $150 to take us to the next town, but later settled for $60.

About 45 minutes later, we agreed to be towed by Sam and Edmund in their small car. They crossed over from the other side of the median strip and came got to us by driving against the traffic. And, then, we were told, a new car would take us to Yamoussoukro. They tied a rope between their car and ours and we were off.

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Being towed by a 1988 Peugeot 205 was a new experience! The two guys drove slowly, but Bamba, our original driver, didn’t seem to understand how to be towed. So, then we stopped and switched drivers. Bamba drove the “tow truck” Peugeot (Where is AAA when you need it?), and Sam maneuvered the Silver Peugeot with us in the back seat. Sam knew how to maneuver the towed car so the line would remain taut. With this approach, we were able to move fairly quickly. A few times, we even passed trucks! You can see how close we are to the car in front:

documenting being towed

After about thirty minutes we arrived at a junction and basically got rid of Bamba and the silver 505.  Also gone was our $80 in fuel! We were in phone contact with the agent who had arranged for the car and driver, and he assured us that he’d work out a way for us to get home. As we probably should have expected by that time, there was no new car for us available so Sam and Edmund were engaged to take us to Yamoussoukro.

The five of us crowded into the 1988 Peugeot 205 for the 100 km trek to Yamoussoukro. Sam was a good driver and he knew the limitations of his vehicle.  (This reminded Jan of driving her 1974 Toyota Corolla with passengers.  You could never accelerate on an incline! However, Jan’s steering wheel was in a little better shape!)

white car interior

Sam joked that he wanted to move to San Francisco with us and be our chauffeur!  He loved the idea of driving our Mini Cooper and VW Tiguan up and down the SF hills.

An hour later, Sam and Edmund dropped us with Armand at the Hotel President , the nicest hotel in Yamoussoukro. This was our introduction to the capital of Ivory Coast.

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hotel presidente

According to WikiTravel:

“Yamoussoukro is perhaps the single most bizarre modern city on Earth. It is a large grid of paved streets and lights with almost nothing at all in between them. It would seem that former President Felix Houphouet-Boigny’s dream that his hometown would become a busy capital city never came to fruition. Nevertheless ‘Yam’ is worth a visit.”

To Ed, the wide roads were reminiscent of his first visit to Brasilia —a dream in the middle of the jungle—however, unlike Brasilia in 1970, there are hardly any people or buildings in Yam.

We took a cab to the Basilica, built between 1986 and 1989 by Felix Houphouet-Boigny. After completion, he donated the Basilica to the Vatican, with a 20-year fund for maintenance. The Basilica is enormous—larger than St Peters in the Vatican. It was quite the site—very controversial since it cost more than $300,000,000 and is surrounded by a very poor, dusty community. (You can get a feeling for the scale of the place based on the tiny dots representing people standing just in front of the Basilica and in the aisle in the picture below.)

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We enjoyed the English tour of the Basilica, and took an elevator inside a column to the top deck.We didn’t have a wide enough lens to do justice to the massiveness of the interior.

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During the tour, our student translator informed us that the plan was for us to take the bus back to Abidjan.  Since this is not what we had in mind, and none of the buses we had passed on the way seemed very comfortable (understatement!), we called the arranger and let him know that we preferred to go in a private car.  We took a second cab to a restaurant where we dined on spaghetti bolognese, our version of comfort food for a stressful day.

Soon thereafter, our SEED client called and said he was mortified (since he had done the arranging for the original driver.) He said that he had arranged for a new car and driver (already in Yamoussoukro) to take us back to Abidjan. This new driver met us at the restaurant, and he successfully navigated the trip back to the hotel in Abidjan.

Our SEED client met us at the hotel in Abidjan and was glad to see that we were in good humor! We decided that it was time for a beer. As the wise man sayeth, “You can’t make this s**t up!”

Our client taught us a new expression: “T. I. A.” This is what he and his friends say when they encounter unexplainable situations.  “This is Africa”.